Refund policy
At RATNAAYA, we are committed to making your shopping experience as seamless and enjoyable as possible. Every piece of jewellery is carefully inspected before dispatch to ensure it reaches you in perfect condition.
If, for any reason, you're not completely satisfied with your purchase, we're here to help.
Returns & Exchanges
We offer seamless returns and exchanges within 7 days of receiving your order.
To initiate a return or exchange, please email us at hello@ratnaaya.com within 7 days of delivery, mentioning your Order ID and the reason for your request.
Eligibility
To be eligible for a return or exchange, the product must:
- Be unused, unworn, and in its original condition.
- Be returned in its original packaging along with all tags, certificates (if applicable), and accessories.
- Show no signs of wear, scratches, damage, alteration, or misuse.
- Pass our quality inspection upon receipt.
Please note: Jewellery that has been worn, used for an occasion, damaged after delivery, altered, or returned without its original packaging, tags, certificates (if applicable), or accessories will not be eligible for a return or exchange.
Damaged, Defective or Incorrect Products
If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery by emailing hello@ratnaaya.com with:
- Your Order ID
- Clear photographs of the product.
- An unboxing video (recommended to help us verify the issue and process your request faster).
Requests reported after 48 hours may not be eligible for a return, exchange, or refund for damage, defect, or incorrect item claims.
Refunds
Once your returned item has been received and successfully passes our quality inspection, you may choose:
- A refund to the original payment method (for prepaid orders), or
- Store credit for future purchases.
For Cash on Delivery (COD) orders, refunds will be processed via bank transfer to the account provided by the customer.
Refunds or store credit will be initiated only after the returned product has been received and approved by our quality inspection team.
Approved refunds are processed within 5–7 business days. The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.
Please note that shipping charges, Cash on Delivery charges, gift wrapping charges, and any other service fees are non-refundable unless the return is due to an error on our part.
Order Cancellations
Orders may be cancelled within 6 hours of placing your order by contacting us at hello@ratnaaya.com.
If your order has not been dispatched, prepaid orders will receive a full refund through the original payment method.
Once an order has been dispatched, it cannot be cancelled.
Product Appearance
We strive to present our jewellery as accurately as possible. However, slight variations in colour, finish, texture, or appearance may occur due to lighting, photography, screen settings, and the handcrafted nature of certain designs. Such variations are natural and should not be considered defects.
Silver Care
Every Ratnaaya piece is crafted from 925 Sterling Silver, a precious metal that naturally reacts with air and moisture over time. This natural oxidation is a characteristic of genuine sterling silver and is not a manufacturing defect.
To keep your jewellery looking its best:
1. Store with Care
Store your jewellery in the Ratnaaya jewellery pouch or an airtight zip-lock bag when not in use.
2. Avoid Moisture & Chemicals
Remove your jewellery before bathing, swimming, exercising, or applying perfumes, lotions, hairsprays, or other chemicals.
3. Clean Gently
After each wear, wipe your jewellery with a soft, dry polishing cloth to maintain its natural shine.
With proper care, your Ratnaaya jewellery will remain beautiful for years to come.
Contact Us
For any questions regarding returns, exchanges, refunds, or cancellations, please contact us at:
Email: hello@ratnaaya.com
Thank you for choosing RATNAAYA.
Own your shine, authentically.