Shipping policy
At RATNAAYA, we are committed to delivering your jewellery safely and on time. Every order is carefully inspected, securely packaged, and dispatched with utmost care to ensure it reaches you in perfect condition.
Order Processing
Every RATNAAYA order is carefully quality-checked and beautifully packed before dispatch to ensure it reaches you in perfect condition
Orders are typically processed within 1–3 business days after payment confirmation.
Orders placed on Sundays or public holidays will be processed on the next business day.
Once your order has been dispatched, you will receive a confirmation email with your shipment tracking details.
Delivery Timeline
Estimated delivery within India is 3–7 business days, depending on your location.
While we strive to deliver your order within the estimated timeframe, delays may occasionally occur due to unforeseen circumstances such as weather conditions, public holidays, courier delays, or events beyond our control.
Shipping Charges
We offer FREE shipping across India on all prepaid orders.
For Cash on Delivery (COD) orders, a nominal COD handling fee of ₹100 will apply.
Delivery Address
Please ensure that your shipping address, contact number, and PIN code are accurate when placing your order.
RATNAAYA will not be responsible for delays or failed deliveries due to incorrect or incomplete shipping information provided by the customer.
Order Tracking
Once your order has been shipped, you will receive an email containing your tracking details so you can monitor your shipment until delivery.
Failed Delivery Attempts
Our courier partners may attempt delivery more than once. If the package cannot be delivered due to an incorrect address, customer unavailability, refusal to accept the shipment, or any other customer-related reason, the order may be returned to us.
In such cases, re-shipping charges may apply before the order can be dispatched again.
Damaged Package on Delivery
If you receive a package that appears to be damaged, tampered with, or opened, we recommend that you:
- Take photographs of the package before opening it.
- Record an unboxing video.
- Contact us within 48 hours at hello@ratnaaya.com.
This helps us investigate the issue and resolve it as quickly as possible.
International Shipping
At present, RATNAAYA ships only within India.
We look forward to expanding our shipping services internationally in the future.
Contact Us
If you have any questions regarding shipping or your order, please contact us:
Email: hello@ratnaaya.com
We aim to respond to all queries within 24 hours.